Abhishek Jagtap
Digital Delivery Lead
01 — Ownership
I own the outcome, not the tasks
I take a brief from ambiguity to launch and answer for the result—scope, sequence, quality and the date. The team executes; landing it is mine.
Abhishek Jagtap
MarTech & Digital Delivery Lead
Live delivery system
All workstreams aligned
Different skills. One delivery system.
I bring email, CMS, CRM, QA and automation together—turning complex briefs into aligned teams, confident decisions and reliable launches.
1,200+multilingual EDMs delivered annually
EN + AREnglish and Arabic/RTL delivery
Multi-marketwebsite and CMS launches
Brief → launchend-to-end delivery leadership
02 / WHAT I BRING AS A LEAD
I don’t just deliver work.
I own how it gets delivered.
Not another pair of hands—the judgement, structure and accountability that turn a mixed team and an unclear brief into a launch you can rely on.
02 — People
I make a mixed team move as one
Content, development, QA and stakeholders rarely pull the same way. I align them on one plan, match work to capability and keep everyone unblocked.
03 — Judgement
I make the hard calls under pressure
When time, capacity and expectations collide, I decide—reprioritise, reset timelines with evidence and escalate patterns before they become failures.
04 — Systems
I build delivery that outlasts me
I turn repeated friction into process, standards and tooling, so speed and quality survive handovers, absences and platform change—not tribal knowledge.
Leadership in action — the claims above, under pressure
01
Urgent request · Insufficient turnaround
Quality ownershipSituation
→A completely new email layout was requested within approximately three hours.
Decision
→Reset expectations, explain the build and testing requirement, and protect a realistic QA window.
Leadership signal
Expectation management · SLA governance · Delivery accountability
02
Multiple workstreams · Limited capacity
PrioritizationSituation
→CMS and email deliverables competed for the same limited team capacity.
Decision
→Map dependencies, identify business-critical work and propose a transparent revised sequence.
Leadership signal
Capacity planning · Stakeholder alignment · Delivery visibility
03
Late assets · Fixed deadline
Risk managementSituation
→Campaign inputs arrived late while the original launch date remained unchanged.
Decision
→Document the dependency, show its schedule impact and escalate repeated patterns with evidence.
Leadership signal
Team protection · Evidence-based escalation · Operational discipline
THE ROLE I’M LOOKING FOR
Digital delivery lead · MarTech / email operations lead · CRM campaign delivery lead · CMS delivery leadership · Delivery management
EMAIL OPERATIONS✦CMS DELIVERY✦CRM CAMPAIGNS✦QUALITY GOVERNANCE✦WORKFLOW AUTOMATION✦MULTILINGUAL DELIVERY✦
EMAIL OPERATIONS✦CMS DELIVERY✦CRM CAMPAIGNS✦QUALITY GOVERNANCE✦WORKFLOW AUTOMATION✦MULTILINGUAL DELIVERY✦
03 / CAPABILITY MAP
Depth where it matters.
Range where delivery needs it.
Not a list of software. A connected set of capabilities I use to understand the work, guide execution and protect quality.
Email operations
Responsive HTML, Outlook compatibility, Arabic/RTL, personalization and cross-client quality assurance.
- HTML & CSS
- Outlook
- Multilingual
CMS & web
Multi-market content operations, multilingual rollout, publishing governance and launch readiness.
- AEM
- WordPress
- Drupal
CRM campaigns
Campaign execution, template alignment, personalization validation and operational transition support.
- SAP Marketing
- Dynamics
- Campaign QA
Delivery leadership
Planning, estimation, prioritization, stakeholder alignment, risk management and launch coordination.
- Planning
- Risks
- Alignment
Quality assurance
Rendering, functionality, content, localization, metadata and tracking validation across platforms.
- Cross-client
- RTL
- Tracking
Automation
AI-assisted tools, browser utilities and reusable workflows that remove repetitive operational effort.
- QA tools
- Extensions
- Prototypes
04 / SELECTED WORK
Four stories.
One operating principle.
Understand the system, make the work visible, align the people involved, and move it toward launch.
01
One platform
▸
ENAR+1 market
Content · Translation · CMS · QA · Stakeholders
CMS DELIVERY / MULTILINGUAL
Multi-market automotive website rollout
Created a structured discovery and rollout plan for a new multilingual platform, coordinating English and Arabic delivery through launch readiness.
- Ownership
- Planning, CMS coordination, RTL QA, issue resolution
- Signal
- Turned incomplete guidance into an actionable delivery system
02
SAP Marketing
▸
Dynamics 365
Templates · Tokens · Processes · QA · Continuity
MARTECH OPERATIONS / MIGRATION
Airline CRM operational migration
Helped align email-development and campaign-delivery requirements during a transition from SAP Marketing Cloud to Microsoft Dynamics Journeys.
- Ownership
- Template alignment, token validation, campaign readiness
- Signal
- Maintained operational continuity through platform change
03
ENAR
▾
1,200+
Responsive · Multilingual · Cross-client QA
EMAIL OPERATIONS / ENTERPRISE
High-volume multilingual email delivery
Led reliable enterprise email production across English and Arabic, balancing feasibility, capacity, compatibility, quality and stakeholder expectations.
- Ownership
- Estimation, HTML delivery, team coordination, QA governance
- Proof
- 1,200+ responsive multilingual EDMs annually
04
⌁
Browser extensions · CMS workflow utilities
AUTOMATION / CMS OPERATIONS
AEM workflow utilities
Browser extensions and small utilities that strip repetitive steps out of everyday AEM content operations—URL conversion, path shortcuts and QA helpers.
- Ownership
- Chrome extension development, workflow shortcuts, QA helpers
- Signal
- Removed repetitive manual effort from daily CMS work
05 / THE OPERATING METHOD
How I move work
from brief to launch.
- 01
Understand
Clarify the goal, audience, platform, constraints and success criteria.
- 02
Plan
Break work into stages, estimate effort and expose risks early.
- 03
Assign
Match task complexity with capability and establish review points.
- 04
Unblock
Resolve dependencies and keep missing inputs visible.
- 05
Review
Validate content, rendering, functionality, localization and tracking.
- 06
Ship
Coordinate approval, final QA and launch readiness.
- 07
Improve
Capture lessons and turn repeated friction into a better system.
06 / ABOUT
A hands-on operator
with a lead’s perspective.
I’m Abhishek Jagtap, a MarTech and digital delivery professional based in the Mumbai region.
My career has evolved from hands-on content and CMS execution into enterprise email specialization, campaign operations, technical QA and multidisciplinary delivery leadership.
I’m strongest where creative, content, technology and business teams need someone who can understand the details, establish a workable process and keep delivery moving.
View full résumé ↗SELECTED TOOLS & PLATFORMS
HTML / CSSAEMWordPressDrupalSAP Marketing CloudDynamics 365GA4 / GTMJiraWorkfrontJavaScriptAI-assisted development
07 / STRAIGHT ANSWERS
Questions you might have,
answered with proof.
What I’ve actually built, shipped and led.
What I bring hands-on, not just as a manager
All of it—which is why I can lead it. I write responsive HTML email that survives Outlook and Arabic/RTL, work directly in AEM, WordPress and Drupal, set up campaigns in SAP Marketing Cloud and Dynamics 365, and build my own automations when a workflow is too slow. I estimate accurately because I’ve done the work myself.
How I hold quality intact at high volume
I don’t rely on people catching things at the end. I define the quality bar up front, then QA across rendering, functionality, localization, metadata and tracking—cross-client and cross-market. Where checks repeat, I automate them so volume doesn’t erode standards.
Whether I actually build automation, or just talk about it
I build. Chrome extensions and AEM workflow utilities—URL conversion, path shortcuts, QA helpers—that strip repetitive steps out of daily content operations, plus AI-assisted tooling. Small things, but they compound across a team.
What I do when a deadline can’t be met
I don’t absorb it silently and hope. I show the impact with evidence—what’s at risk and what it costs—then put options on the table: cut scope, move the date, or add capacity. The call stays with the business, but it’s made with a clear picture instead of a surprise.
Why me, over another delivery lead
Most can manage a plan or do the technical work—I do both, across email, CMS, CRM, QA and automation. That range means fewer handoffs, sharper estimates and someone who can step into the detail when a launch is on the line.
08 / NEXT CONNECTION
Have a complex digital
workflow to untangle?
I’m interested in MarTech operations, email operations, CRM campaign delivery, CMS leadership and multidisciplinary digital-delivery roles.